Information Management to Knowledge Management: Providing
Knowledge-Based Services for the Medical Industry
As the capture of knowledge becomes a mainstream activity
in organizations, new roles are emerging in business
units – the role of "knowledge managers",
who proactively seek out and codify lessons and better
practices from their part of the company, whilst acting
as a catalyst and local champion for knowledge management
within their business unit.
Hence what are the strategies (services and competencies)
that Information Professionals in the Medical Industry
are required to develop, for them to fit the role of
a Knowledge Manager?
Areas That Were Explored In This
Are your knowledge assets relevant to your stakeholders?
Are they documented resources ?
Do you generate knowledge ?
Do you capture knowledge ?
Do you disseminate knowledge?
Key Ideas That Were Brainstormed
The additional services that can be provided by Information
Professionals to remain relevant to their customers.
strategies that can assist in capturing organizational
knowledge (both tacit & explicit)
The competencies that are needed to transform Information
professionals from managing information to harnessing
and organizing knowledge
. Learn . Share at our CoPs
Critical success factors to manage knowledge were
are Communities of Practices (CoPs)?
“Communities of practices (CoPs)”
are known to come together around common interest and
expertise. They create, share and apply knowledge within
and across the boundaries of teams, business units and
even entire companies – providing a concrete path
towards creating a true knowledge organization”
(Etienne Wenger, 2006)
Today, the COP management approach that has been adopted,
is encompassed by a simple framework, which describes
a learning cycle – before, during and
after any event – which is supported
by knowledge acquisition process tools. The lessons
arising from that learning loop are agreed and distilled
by the community of practice – peers across the
organization who have a stake in agreeing and defining
organizational’ s best practices and selected
Subject Matter Experts from related organizations. Finally,
the lessons – both specific and generic are incorporated
into "Knowledge Assets" in the form of a formal
report that is disseminated among the CoP participants.
Knowledge Acquisitions tools Utilized are :
Nonaka’s Socialization, Externalization, Combination
and Internalization (SECI) Model and the
Café tool to facilitate knowledge sharing
in the workshops