{"id":10,"date":"2025-12-18T05:21:09","date_gmt":"2025-12-18T05:21:09","guid":{"rendered":"http:\/\/portal.kmlink.com.my\/psb\/?page_id=10"},"modified":"2026-01-19T11:37:09","modified_gmt":"2026-01-19T03:37:09","slug":"products-services","status":"publish","type":"page","link":"https:\/\/www.paradigm.com.my\/portal\/index.php\/products-services\/","title":{"rendered":"Products & Services"},"content":{"rendered":"\t\t
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Products & Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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What we offer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u201cOur solutions empower your business by turning knowledge into measurable value.\u201d<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Knowledge Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Knowledge is often described as \u201cthe capacity for effective action\u201d<\/strong>. In today\u2019s globally competitive business environment, the ability to leverage existing knowledge and generate new insights has become a critical differentiator. This makes Knowledge Management (KM) essential for organisations seeking to maintain or strengthen their competitive edge. Among KM enablers, technology, particularly intelligent software solutions, plays a pivotal role.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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NeuLogic\u00ae by Paradigm is a comprehensive Knowledge Management platform that transforms the way enterprises capture, organise, and utilise knowledge. By combining cutting-edge Information Technology with the creativity of our developers, NeuLogic\u00ae brings powerful KM engines directly to the desktop, enhancing productivity, improving knowledge retention, and unlocking hidden organisational insights.<\/p>

Enterprises using NeuLogic\u00ae can maximise the value of both tacit and explicit knowledge, ensuring critical information is preserved, accessible, and applied across the organisation, driving smarter decisions, greater efficiency, and sustained business advantage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Library And Information Management System<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Paradigm\u2019s Library and Information Management System (LMS) is a robust platform designed to simplify the management, access, and preservation of organisational knowledge. Developed in-house, the system enables libraries and institutions to efficiently handle physical and digital collections, including books, journals, e-resources, and multimedia.<\/p>

With an intuitive interface, PSB\u2019s LMS streamlines cataloguing, circulation, acquisition, and reporting, while advanced search and indexing tools make information quickly discoverable and easily accessible. Built-in access controls ensure security and proper management of sensitive resources.<\/p>

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The system also provides analytics and reporting capabilities to track resource usage, optimise collections, and enhance decision-making. Designed for scalability and integration, it grows with organisational needs while centralising operations for greater efficiency and knowledge retention.<\/p>

By adopting PSB\u2019s LMS, organisations can boost productivity, improve user satisfaction, and maintain a well-managed, accessible repository of information, ensuring that knowledge remains a strategic asset for long-term success.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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AI at the Core. Intelligence in Every Decision<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Powered by advanced AI capabilities, the company has transformed its platform into an intelligent, future-ready digital ecosystem. By embedding AI-driven automation, smart analytics, intelligent search, and predictive insights across its solutions, the company enables organizations to unlock the full value of their data. This seamless integration strengthens decision-making, accelerates operations, and enhances organizational intelligence. More than just technology, the AI layer unifies information, knowledge, learning, and digital assets into one powerful total solution, making the company\u2019s offering distinctive, scalable, and virtually untouchable in driving sustainable digital transformation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Delivering round-the-clock comprehensive customer-centric services to ensure business agility.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In today\u2019s challenging business environment, the most successful companies stay focused on their most valuable asset, their customers. Delivering comprehensive, customer-centric services around the clock is essential to maintain competitiveness and operational continuity.<\/p>

Paradigm\u2019s products and services are as unique as the businesses we serve. To support them, we offer leading-edge professional services through two dedicated teams: a Strategic Services Team and a Delivery Services Team, via virtual and on-site support, workshops, consulting, and User Education Programs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our Service Management Program helps organisations enhance productivity and operational efficiency through proactive services and tailored solutions. Key offerings include:<\/p>

  • Comprehensive Service Management Profile to guide service improvement plans<\/li>
  • Risk Assessment Programs delivering actionable remediation advice<\/li>
  • STEP Training Programs with interactive labs for real-world preparedness<\/li>
  • 24×7 Problem Resolution Support and Critical Situation Management (CSM)<\/li>
  • Knowledge Objects with best practices and tips<\/li>
  • Skilled Help Desk Personnel guiding users through end-to-end processes<\/li><\/ul>


    With Paradigm, organisations gain a trusted partner to improve performance, empower users, and maximise the value of their technology investments.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    Products & Services What we offer \u201cOur solutions empower your business by turning knowledge into measurable value.\u201d Knowledge Management Knowledge is often described as \u201cthe capacity for effective action\u201d. In today\u2019s globally competitive business environment, the ability to leverage existing knowledge and generate new insights has become a critical differentiator. This makes Knowledge Management (KM) essential for organisations seeking to maintain or strengthen their competitive edge. Among KM enablers, technology, particularly intelligent software solutions, plays a pivotal role. NeuLogic\u00ae by Paradigm is a comprehensive Knowledge Management platform that transforms the way enterprises capture, organise, and utilise knowledge. By combining cutting-edge Information Technology with the creativity of our developers, NeuLogic\u00ae brings powerful KM engines directly to the desktop, enhancing productivity, improving knowledge retention, and unlocking hidden organisational insights. Enterprises using NeuLogic\u00ae can maximise the value of both tacit and explicit knowledge, ensuring critical information is preserved, accessible, and applied across the organisation, driving smarter decisions, greater efficiency, and sustained business advantage. Library And Information Management System Paradigm\u2019s Library and Information Management System (LMS) is a robust platform designed to simplify the management, access, and preservation of organisational knowledge. Developed in-house, the system enables libraries and institutions to efficiently handle physical and digital collections, including books, journals, e-resources, and multimedia. With an intuitive interface, PSB\u2019s LMS streamlines cataloguing, circulation, acquisition, and reporting, while advanced search and indexing tools make information quickly discoverable and easily accessible. Built-in access controls ensure security and proper management of sensitive resources. \u00a0 The system also provides analytics and reporting capabilities to track resource usage, optimise collections, and enhance decision-making. Designed for scalability and integration, it grows with organisational needs while centralising operations for greater efficiency and knowledge retention. By adopting PSB\u2019s LMS, organisations can boost productivity, improve user satisfaction, and maintain a well-managed, accessible repository of information, ensuring that knowledge remains a strategic asset for long-term success. AI at the Core. Intelligence in Every Decision Powered by advanced AI capabilities, the company has transformed its platform into an intelligent, future-ready digital ecosystem. By embedding AI-driven automation, smart analytics, intelligent search, and predictive insights across its solutions, the company enables organizations to unlock the full value of their data. This seamless integration strengthens decision-making, accelerates operations, and enhances organizational intelligence. More than just technology, the AI layer unifies information, knowledge, learning, and digital assets into one powerful total solution, making the company\u2019s offering distinctive, scalable, and virtually untouchable in driving sustainable digital transformation. Services Delivering round-the-clock comprehensive customer-centric services to ensure business agility. In today\u2019s challenging business environment, the most successful companies stay focused on their most valuable asset, their customers. Delivering comprehensive, customer-centric services around the clock is essential to maintain competitiveness and operational continuity. Paradigm\u2019s products and services are as unique as the businesses we serve. To support them, we offer leading-edge professional services through two dedicated teams: a Strategic Services Team and a Delivery Services Team, via virtual and on-site support, workshops, consulting, and User Education Programs. Our Service Management Program helps organisations enhance productivity and operational efficiency through proactive services and tailored solutions. Key offerings include: Comprehensive Service Management Profile to guide service improvement plans Risk Assessment Programs delivering actionable remediation advice STEP Training Programs with interactive labs for real-world preparedness 24×7 Problem Resolution Support and Critical Situation Management (CSM) Knowledge Objects with best practices and tips Skilled Help Desk Personnel guiding users through end-to-end processes With Paradigm, organisations gain a trusted partner to improve performance, empower users, and maximise the value of their technology investments.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.paradigm.com.my\/portal\/index.php\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.paradigm.com.my\/portal\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.paradigm.com.my\/portal\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.paradigm.com.my\/portal\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.paradigm.com.my\/portal\/index.php\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":55,"href":"https:\/\/www.paradigm.com.my\/portal\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":1353,"href":"https:\/\/www.paradigm.com.my\/portal\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions\/1353"}],"wp:attachment":[{"href":"https:\/\/www.paradigm.com.my\/portal\/index.php\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}